Refund policy
ZOOTYLAND RETURN & REFUND POLICY
We want you to be happy with your purchase. If there is a problem with your order, please contact us at support@zootyland.com.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
If your item arrives damaged, defective, incorrect, or with missing parts, contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the problem
- Photos of the packaging and shipping label when applicable
After reviewing your request, we may offer a replacement or refund when eligible.
CANCELLATIONS
Orders may be canceled for a full refund if the cancellation request is received before the order enters processing or fulfillment.
Once an order has been processed or shipped, we may not be able to cancel it.
CHANGE-OF-MIND RETURNS
Please contact us before attempting to return any product. Do not send items back to the shipping address shown on the package unless we specifically instruct you to do so.
Return eligibility is reviewed on a case-by-case basis. Items must be unused and in their original condition and packaging when a physical return is approved.
Customers may be responsible for return shipping costs for returns that are not caused by a defective, damaged, incorrect, or missing item.
REFUNDS
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.
CONTACT US
For return, refund, or order issues: